My account was allegedly suspended. Please advice.

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    LaTiya Bailey 
    Asked on February 21, 2021 at 01:37 PM

    I am not understanding why my account was suspended? I use you all service for my business. I have appointments and this is an inconvenience to me and my clients. How can I unsuspend my account. Please help, thanks in advance!

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    VincentJay
    Answered on February 21, 2021 at 06:32 PM

    Hi,

    Your account got suspended by our reviewer team because one of you form is collecting credit card information using basic form fields. We need to remove the form fields before we can activate your account. You can check our terms for more information: https://www.jotform.com/terms/

    Let us know if that is okay with you.

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  • Profile Image
    LaTiya Bailey 
    Answered on February 22, 2021 at 11:44 AM
    Yes please remove the form if this is what will unsuspend my account. Thank
    you!!!
    ...
  • Profile Image
    VincentJay
    Answered on February 22, 2021 at 12:50 PM

    Hello,

    As per your request, I removed the guilty fields and activated your account. Please check it again and let us know if the issue still persists.

    If you want to collect credit card information, you can use an Order form and enable the payment authorization by following these guides:

    https://www.jotform.com/help/165-setting-up-your-first-order-form

    https://www.jotform.com/help/292-how-to-enable-payment-authorization