My account was allegedly suspended. Please advice.

  • LaTiya Bailey
    Asked on February 21, 2021 at 1:37 PM

    I am not understanding why my account was suspended? I use you all service for my business. I have appointments and this is an inconvenience to me and my clients. How can I unsuspend my account. Please help, thanks in advance!

    Page URL: https://form.jotform.com/210056388086155
  • VincentJay
    Replied on February 21, 2021 at 6:32 PM

    Hi,

    Your account got suspended by our reviewer team because one of you form is collecting credit card information using basic form fields. We need to remove the form fields before we can activate your account. You can check our terms for more information: https://www.jotform.com/terms/

    Let us know if that is okay with you.

    1613950299 6032ed5bcda40 fa31rt2 Screenshot 10

  • LaTiya Bailey
    Replied on February 22, 2021 at 11:44 AM
    Yes please remove the form if this is what will unsuspend my account. Thank
    you!!!
    ...
  • VincentJay
    Replied on February 22, 2021 at 12:50 PM

    Hello,

    As per your request, I removed the guilty fields and activated your account. Please check it again and let us know if the issue still persists.

    If you want to collect credit card information, you can use an Order form and enable the payment authorization by following these guides:

    https://www.jotform.com/help/165-setting-up-your-first-order-form

    https://www.jotform.com/help/292-how-to-enable-payment-authorization