Recover Account

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    Julian 
    Asked on February 21, 2021 at 04:02 PM

    I need to recover this account. Can you help, please?

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    Jessica_H
    Answered on February 21, 2021 at 09:33 PM

    Hi Julian, thank you for reaching us.

    Your account has been suspended for collecting credit card information. Kindly noted that collecting sensitive information such as credit card details, login credentials, etc within our form are violating our Term of Use.

    We can reactivate your form if you comply with our Term of Use and allow us to remove the offending fields from your form. Would you comply with our Term of Use and allow us to remove the offending fields from your form?


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    juliantoveligo
    Answered on February 21, 2021 at 10:11 PM
    Yes, please remove the offending fields
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    Jessica_H
    Answered on February 21, 2021 at 11:27 PM

    Hi juliantoveligo, thank you for complying with our Term of Use and allow us to remove the offending fields.

    I have removed the offending field and reactivate your form and your account. Kindly try to log in and let us know if you encounter any difficulty.