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Latonia RobinsonAsked on February 21, 2021 at 4:35 PM
I received a confirmation email after my application submission stating “Here is your submission for your records. Download Submission PDF”.
When the hyperlink is clicked on a laptop it directs me to a blank page.
When I attempted to open the link on my iphone I am receiving this message
{"error":"You're not authorized","success":false,"duration":"0.021"}
Please advise,
Latonia Robinson
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jherwinReplied on February 21, 2021 at 10:08 PM
You can contact the owner of that form, downloading attachments via email is not allowed in their Jotform account.
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Latonia RobinsonReplied on February 21, 2021 at 10:55 PMHello,
I’m sorry but I’m not tech savvy. So are you saying even though the link was sent to me in a confirmation email from the owner of that document I am not able to view because of the organization settings.
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Rosa_CReplied on February 22, 2021 at 3:19 AM
Hi there,
Exactly, the form owner has set restrictions and doesn't allow to view submissions if you're not logged in to your account.
Kindly contact the form owner.
Thank you.