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  • Profile Image

    Jotform submissions not being received in my email inbox.

    Asked by rfpa on November 14, 2013 at 10:36 AM

     

    As of late, more often than not, I have not been receiving the JotForm forms in my email inbox. I have to login into our actual JotForm account to see all the submissions coming in thru a JotForm template. This is not very convenient.

    There are the forms:

    Contact

    Pay your bill regular

    Pay your bill Paypal

     

    Membership registration

     

    Can you fix this problem?

    I will send test emails when I am in JotForm to get the emails coming to my inbox again, but then 2 days later, they are not working any more.

    Can you please help?

    Thanks,

    Paula

     616-457-5970

    Reformed Free PUblishing Association

    Submissions JotForm email jotform submissions
  • Profile Image

    Answered by khrisell on November 14, 2013 at 12:03 PM

    Hello,

    Upon checking your email recepient configured on your email notification for the 3 forms. It is not in the bounce list.

    It is currently working properly according to our mail logs.

    Current Server: /var/log/jotform/amazonSES.log:[14/Nov/2013:15:32:16 +0000] 21088209221143 AmazonSES Sent email to mail@rfpa.org - MessageID:00000142573dc9bb-d9f3bd6a-d41a-404d-9e57-2310c78c2f40-000000 - RequestId:f10d245d-4d41-11e3-b147-3fe7937811ea
    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know so that we could further check.

    Thank you.