Deleting a Wrong Condition That Causes a Form Field to be Hidden

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    secondchancekitty
    Asked on February 21, 2021 at 09:27 PM

    when we fill out the form on our laptop it seems fine, but on the phone it has missing fields.. example the veterinarian section is missing the vet phone number field on the phone but is present on the laptop.

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    sylas
    Answered on February 22, 2021 at 02:24 AM

    Hi secondchancekitty,

    I just found out that the form field you've mentioned is not visible too on the web (computer) version. I also noticed that it is caused by a wrong condition. What you can do is to delete that condition, and the issue will be fixed. Kindly follow the steps below:

    1) Click Settings and go to Conditions,

    2) Find the condition that hides the Veterinarian Phone Number field and delete or disable it (gear icon)

    1613978529_60335ba1427b4_vet_phone_num2.

    Do not hesitate to contact us if you have any further questions.