My account was suspended

  • Profile Image
    Zach Vig 
    Asked on February 21, 2021 at 11:37 PM


    I recently attempted to log into my Jotform account but it says it has been disabled due to potential phishing. I'm unsure of to what this is referring. The page said to contact support to re-enable my account.

    Thank you

  • Profile Image
    Answered on February 22, 2021 at 03:37 AM


    For further assistance, let me coordinate this with the team. We'll get back to you with an update.

    We appreciate your patience.

  • Profile Image
    Z Vig 
    Answered on February 27, 2021 at 01:20 PM

    I got an email saying my account problem had been resolved but my account is still suspended. Could I get this problem resolved?

  • Profile Image
    Answered on February 27, 2021 at 09:55 PM

    Our system suspended the account as you built a form to request login information. Asking for these pieces of information violates our terms of use and aren't allowed whatsoever.

    I unsuspended the account, but I deleted the field that triggered the suspension ("password")


    if you wish to password protect your form, here is an alternative.

  • Profile Image
    Answered on February 27, 2021 at 11:16 PM

    Thank you very much.