My account was suspended

  • Zach Vig
    Asked on February 21, 2021 at 11:37 PM

    Hello,

    I recently attempted to log into my JotForm account but it says it has been disabled due to potential phishing. I'm unsure of to what this is referring. The page said to contact support to re-enable my account.

    Thank you

  • Ariel JotForm Support
    Replied on February 22, 2021 at 3:37 AM

    Hi,

    For further assistance, let me coordinate this with the team. We'll get back to you with an update.

    We appreciate your patience.

  • Z Vig
    Replied on February 27, 2021 at 1:20 PM

    I got an email saying my account problem had been resolved but my account is still suspended. Could I get this problem resolved?

  • Jeanette JotForm Support
    Replied on February 27, 2021 at 9:55 PM

    Our system suspended the account as you built a form to request login information. Asking for these pieces of information violates our terms of use and aren't allowed whatsoever.

    I unsuspended the account, but I deleted the field that triggered the suspension ("password")

    1614480875 603b05eb225be  Screenshot 10


    if you wish to password protect your form, here is an alternative.

    https://www.jotform.com/help/579-how-to-password-protect-a-form

  • Z
    Replied on February 27, 2021 at 11:16 PM

    Thank you very much.