What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My emails are still going to the old address

    Asked by Jerzy on June 21, 2010 at 04:33 AM
    I tested the form sending it to my email address. I have changed the email address to go to the one it needs to go to, but it is still being sent to my email address. I have checked in account settings that the right one is there and it is. How do I change it?
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 21, 2010 at 10:26 AM
    You need to find the correct form that sends the emails, open it on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Reply-to and Recipient Settings",
    5. Change "Recipient E-mail" on the lower right side.