Form not found

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    axiomlabs
    Asked on February 22, 2021 at 02:03 AM

    My Jotform account was working fine until I created this form https://hipaa.jotform.com/210520953890051, when I try to publish it, it just says form not found, I have already checked setting and form is already enabled.

    Please assist me with the issue.

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    claire
    Answered on February 22, 2021 at 04:15 AM

    As I have verified, your account is currently in the Free plan, however, HIPAA can only be enabled on the Silver and Gold plan: How-to-upgrade-to-HIPAA-compliance

    Can you try to disable HIPAA on your account, by going to https://www.jotform.com/myaccount/data and click on "Disable HIPAA Compliance"?

    1589418989HIPAA.png

    You can either re-upgrade to at least a Silver plan to re-enable the forms or disable HIPAA on your account.

    Thank you. Looking forward to your response.