Problem with Airtable integration with Rich text field

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    geffroyvalentin
    Asked on February 22, 2021 at 04:15 AM

    Hi Jotform,

    I created an integration for my only form with Airtable. It was working well and few weeks ago I saw a problem. Jotform was not sending information into Rich text field in Airtable.

    So when I check "Rich text" in an Airtable field, Jotform can't see/find it but when I uncheck it, Jotform can see it and I can use it in the integration.

    Was there a change on the Airtable integration?

    Thanks,

  • Profile Image
    Rehan_F
    Answered on February 22, 2021 at 05:11 AM

    Greetings,

    Kindly confirm, are you referring to the following long text fields in your form?

    1613988592_603382f027ac5_

    Looking forward to hearing from you.

    Thanks

  • Profile Image
    geffroyvalentin
    Answered on February 22, 2021 at 05:22 AM

    Yes exactly!

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    Richie_P
    Answered on February 22, 2021 at 05:48 AM

    Unfortunately, it is not possible to map rich text formatting on the long text field in Airtable.

    1613990806_60338b96a0a4a_1.png

    You may only map normal long text with your web form.

    If you have further questions ,let us know.

  • Profile Image
    geffroyvalentin
    Answered on February 22, 2021 at 05:49 AM

    What's it's weird is that it was possible few months ago 😅

    Did Airtable change something on their API?

  • Profile Image
    tommy
    Answered on February 22, 2021 at 06:05 AM

    Hello,

    Nothing is changed on the Jotform side. You may contact them via their support website.

    For further information, you may check our user guide below;

    How to integrate Jotform with Airtable

    If you require any further assistance feel free to let us know.