How to remove the Stripe details on the email notification.

  • Profile Image
    hamish187
    Asked on February 22, 2021 at 06:09 AM

    Hello,

    I am looking to remove the Stripe details on the receipt. However when I enter (myProducts) it just comes up blank.. it's only works when it's listed as (item3) but that includes the Stripe details when I only want the total amount.

    Thanks,



    This is a re-post of a comment on How to Strip Payment Labels and Separate Payment Info on Email Alerts

  • Profile Image
    KrisLei
    Answered on February 22, 2021 at 06:28 AM

    Hello,

    I assumed that you are referring to this form, 210424376156351, correct? I have cloned your form and made a test submission, and I could recreate the issue on my end. However, I have tried to delete the field tag again on the email template and add it back with this field tag {input3:total}, and it fixes the issue:

    1613993173_603394d54b773_Screenshot_0222

    Here's the result:

    1613993322_6033956a0112f_Kindly give it a try and let us know if the issue persists. Thank you.