Submission: ReCaptcha asks verification with images

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    verslobalansas
    Asked on February 22, 2021 at 06:35 AM

    We have big issue when using form to collect data (over 100 submissions per day) into our google sheet database from our office network (that means same IP address).
    Even if we have reCaptcha in our form, after confirmation we get additional verification and asked to select images. That's very time consuming.

    Is there any solutions available?

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    verslobalansas
    Answered on February 22, 2021 at 06:40 AM

    In other forum discussion I read about possibility whitelisting IP address. Could you please do it for our IP 88.119.138.232 ?

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    verslobalansas
    Answered on February 22, 2021 at 06:43 AM

    And if I submit the form from other network (different IP address) reCaptcha by check mark is accepted without additional verification by selecting images.

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    Sam
    Answered on February 22, 2021 at 06:54 AM

    Hi Verslobalansas,

    As per your request, we have whitelisted your IP address.

    Kindly check and let us know if the issue persists.

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    verslobalansas
    Answered on February 22, 2021 at 07:32 AM

    1613997080_6033a41828454_captcha2.png

    Unfortunately same issue remains.

    What else we can do?

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    Jonathan
    Answered on February 22, 2021 at 07:47 AM

    Please note that we have 60 submissions / minute limit from same IP address. Are you receiving submissions from the same IP address or the form is being used within your organization on the same network?

    Do you see the captcha field if you submit the form from a different IP address or network?

    We'll wait for your updated response.

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    verslobalansas
    Answered on February 22, 2021 at 08:02 AM

    Hi, we have much less then 60 submissions / minute. It's around 100 / day. All submissions from same IP in our office.
    If I submit from different IP, no additional captcha requirements.

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    Bojan
    Answered on February 22, 2021 at 08:19 AM

    Greetings.

    I will forward your problem to our Developers. As soon as we hear back from them, we will let you know.

    Thank you for your patience.

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    verslobalansas
    Answered on February 24, 2021 at 03:55 AM

    Hello, is the any progress and new solutions? Since yesterday we have 72 submissions, and problem persists for each entry. But when I test from another computer / IP address there is no requirement for double validation by selecting correct images.
    Is it IP address 88.119.138.232 whitelisted on your side?

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    Sam
    Answered on February 24, 2021 at 04:58 AM

    Hi Verslobalansas,

    \Unfortunately, we don't have any updates yet from our backend team.

    I will send a request for any updates to them, and the ticket is still tagged as important, and the status is still opened. We apologize for the inconvenience.

    Also, the IP address 88.119.138.232 is already whitelisted.

    We highly appreciate your understanding on this matter


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    verslobalansas
    Answered on March 02, 2021 at 09:11 AM

    We still having this issue and will be forced to look for another form builder solution if it's impossible to solve it.
    We submit forms only from one IP address in our office, and we have less then 100 submissions per day. Why isn't possible to disable reCaptca totally, when submissions is coming from known and trustful source?
    I tried different browsers, cleared cookies, Goggle Chrome with logged in google account and so on.. Images still popping for verification.

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    Bojan
    Answered on March 02, 2021 at 09:49 AM

    Greetings.

    We apologize for the inconvenience.

    It is possible to whitelist your IP, however, it needs to be done by our Developers team. I will send them a message to see if there are any updates.

    Thank you for your understanding.