Forms Disabled - Account reached uplod space limit

Good Morning,

I received an email last week that my account was disabled because I was over the storage limits. However I had already emptied all previous submissions to the trash to clear out the account. I now can't see any of my old forms to even look to where I might need delete forms to save additional space. I plan to upgrade my account in May when we will start using the forms and collecting them for this year.

Is there a way to do this?

Thank you,

Alison / Wissota ApHC

Hello Alison,

Thank you for contacting support.

Please try deleting your trashed entries as well.

Guide: How-to-delete-form-submission-data

If the issue persists, kindly let us know.

Thank you Cecile. I have removed all forms from the trash and permanently deleted them, but it's still showing I'm out of upload space. Is there a delay on this?

Thanks!

Greetings.

We apologize for the inconvenience.

The problem was in the form cache. I've cleared it, and you should have no problems now.

Let us know if you have any additional questions.