Auto-Delete Submissions App: not picking up submissions for deletion

Oh, I just found the right place to post my question: developer forum. Sorry about posting here as Jotform is not the developer of this app...

Thread should continue in dev forum: http://developers.jotform.com/forum/post/528525286a381fa10600000d

Hi Welvin,

thanks a lot for your answer (and sorry for answering sooo late). Of course you are right, sorry, I missed this: the auto-delete submissions app actually deletes the files from jotform servers but of course the submissions are counted in my account and also the upload space is counted in my account - even if the files aren't there any more. Both counters will be reset at end of the month...

Nevertheless we are testing jotform for our site and then will switch to a paid plan if this works well for us. And it seems to :-) Thanks a lot for your service!

Hi again! Unfortunately we are still having the issue - it's not solved :-( Perhaps you can have a look a this thread: another user is also experiencing this...
http://developers.jotform.com/forum/post/528525286a381fa10600000d

I delete the cache, I hooked the plug-in again. No effect. Files don't get automatically deleted: If I use the link to the files, which is provided in our notification-email, the files are still there (Jotform-URL > Jotform server).

Limits (upload number limit and upload straffic limt) increase anyway, that's just fine. But there is no auto-delete of the files.

Any help on this? Thanks!

Thank You for the follow-up report about this problem from your end. I made a test form and hooked it up to the app to check on this and it seems that there is some sort of problem with it. I've sent an additional follow-up report involving this matter over to our developers so they can look into it more.

Per the Auto-Delete Submission App and it's included Details it specifically stated that the auto-deletion action is " almost instant ". However, I tested this a few times and I can confirm this did not happen. I've waited several minutes including well over 10 minutes and the App on my end didn't seem to pick up any of it be auto-deleted by the app as it should. 

Test Form: http://form.jotform.us/form/41264563540148

Test Submissions: http://www.jotform.us/submissions/41264563540148 (password = jotform5000)

Testing Screenshots:

Results:

Thanks for your reply, that's exactly what I'm experiencing too! Any help on this is appreciated!

Our developers will contact you once they have more details.

If further support is needed please let us know.

Thank you

Hy! Are there any news on this? I've checked today and I'm still having the issue: although the submissions get deleted automatically, all the uploaded files remain online at Jotform, i.e. Amazon S3. They are not visible in my Account, but I can download them by clicking the link in my confirmation email :-( Can we expect a solution in the next days? Is there any workaround? Thank you!

As far as I can see, the ticket is still open. I think that the app was not designed to delete files in the first place, since there is no such option provided in API.

Please note that we do not list upload links anywhere. In other words, if you do not share submission data, the links are safe and not accessible to public.

We will let you know when we have any updates on the ticket. Thank you for your patience in this matter.

OK, thanks for your answer. Data security is crucial for us (as for a lot of other companies out there). So at least we need to have control over the uploaded files to delete them immediately. To do this by hand would be a pain of course. I think the problem is clear and I would love to hear any kind of solution or workaround soon :-)

Thank you

Hello again!

Are there any news to this issue? Will it ever be possible to have some kind of auto-delete of uploaded files and not "only" submissions? Sorry for pushing this regularly but this is really important for us and for everybody who is concerned about data security.

Thank you!

Hello, thanks for your answer.

We already integrated our form with dropbox. But up to now all our data is stored at Amazon S3, too. We just want to have this data deleted automatically (or better: we can choose where our data is stored, Dropbox, GoogleDrive or Amazon) as we are happy with Dropbox and don't want to have it stored in another cloud.

Maybe there will be a solution in the near future...

Hello Welvin,

Thanks for your answer. But I'm sorry, this does not work as described. There is no easy to access administration area for this app (no dashboard if you click the link posted by Welvin). I had to re-link it and re-allow the app in order to get to the screenshot you posted above.

To get rid of this app one and forever, you have to go to My Account > API.

Hm, this app is not working very well - thought about removing it from your "app store" until this is fixed? Only deleting submissions without deleting data is kind of useless, isn't it?

So for now I "solved" it like described by Welvin in his last post: delete manually.

Thanks for your time anyway!

Hy there, Are there any news on this topic? A working auto-delete-option for the uploaded files of users would be fine. Thank you!

Push

Sorry we need this auto deletion. Still no work around or solution? One and a half year after first post? Hm, that's no good.

Even we have a similar requirement. Is there any update on this?