a recurring payment keeps coming out of my account

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    Nathan 
    Asked on February 22, 2021 at 09:29 AM

    Hi,

    a recurring payment keeps coming out of my account for my gym despite is being closed. How do I go about getting a refund for this?


    thanks

  • Profile Image
    Jovanne_A
    Answered on February 22, 2021 at 10:19 AM

    Hi Nathan,

    As per checking, you have filled out this payment form https://form.jotform.com/92724108873361.

    Could you please recheck if you have successfully canceled the subscription, The recurring payment can be stopped in your Square account. You'll need to login into your Square account to cancel the recurring subscription.

    Please check this guide https://squareup.com/help/us/en/article/5096-process-recurring-or-subscription-payments

    As for the refund, if you submitted a subscription payment form that was created by one of our users and you want to get a refund from the payments, you need to contact the form owner and ask them to refund the payments.

    Let us know if you have further questions.