No code given to reset passoword

  • Profile Image
    Shirley Brown 
    Asked on February 22, 2021 at 09:32 AM

    I am trying to reset my password but am unable to do so as it keeps asking for a reset code which is not included in the reset password email. Please advise, thanks

  • Profile Image
    Answered on February 22, 2021 at 10:10 AM

    I did check our records and there is no account with your email address shead****@hhja*****.org. What is your Jotform account username or the email address you have used in your account profile?

    Alternatively you can also let us know any of your form ID, form URL or web page URL where you have embedded your form, and we will take a look.

    We will wait for your response.