Can you unsuspend my account

  • Profile Image
    Blair Sharpe 
    Asked on February 22, 2021 at 10:37 AM

    Hi -


    I accidentally did my password too many times. I then changed my password. I thought that my browser had updated it, but it had not and then it suspended my account. Is there at time period that I am locked out for?!


    Thanks!

  • Profile Image
    Anita_K
    Answered on February 22, 2021 at 01:17 PM

    Hi,

    thank you for reaching out to us. Your account got suspended by our spam detector. Our dedicated team is reviewing your account and we will get back to you as soon as possible.

  • Profile Image
    Anita_K
    Answered on February 23, 2021 at 07:35 AM

    Hi,

    we apologize for the inconvenience. Your account has been mistakenly suspended by the system.

    We have reactivated your account and you should be able to log in now.