Deletion of Form Element - Loss of Data

  • Profile Image
    agee
    Asked on February 22, 2021 at 11:37 AM

    I recently made an update to an existing form by adding a form element and deleting the previous. After doing so, the previous "Date of claim" format element data is now gone when I look at all submissions.

     https://form.jotform.com/202575675819165

    https://www.jotform.com/build/202575675819165

    I followed the "revert" steps provided by Support, however, my form continues to not revert back to the previous version I selected on 10/6/2020.

     I was told to contact you by David B, via Jotform Support team.

    Thank you,

    Alisha Gee

  • Profile Image
    Kenneth_C
    Answered on February 22, 2021 at 03:38 PM

    Thank you for reaching support,

    Does someone else have access to your account that would make these changes?

    You may also view your Account history to confirm: https://www.jotform.com/help/370-how-to-view-your-account-activity-logs.

    Please clear your browser cache as well, as your browser may have saved your previous settings: https://kb.iu.edu/d/ahic.

    Best.

  • Profile Image
    agee
    Answered on February 24, 2021 at 11:07 AM

    Others have access, but no one has made any changes to the form. I've looked at the history and it's showing only myself.


    Any other ideas?


    Thanks,

  • Profile Image
    Kenneth_C
    Answered on February 24, 2021 at 01:03 PM

    Hi there,

    Unfortunately, that would be the most likely scenario, please note as well that even though you created the same field, it will still have a UNIQUE ID and NAME and will have it's own column in your Tables page.

    Best.