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ageeAsked on February 22, 2021 at 11:37 AM
I recently made an update to an existing form by adding a form element and deleting the previous. After doing so, the previous "Date of claim" format element data is now gone when I look at all submissions.
https://form.jotform.com/202575675819165
https://www.jotform.com/build/202575675819165
I followed the "revert" steps provided by Support, however, my form continues to not revert back to the previous version I selected on 10/6/2020.
I was told to contact you by David B, via JotForm Support team.
Thank you,
Alisha Gee
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Kenneth JotForm SupportReplied on February 22, 2021 at 3:38 PM
Thank you for reaching support,
Does someone else have access to your account that would make these changes?
You may also view your Account history to confirm: https://www.jotform.com/help/370-how-to-view-your-account-activity-logs.
Please clear your browser cache as well, as your browser may have saved your previous settings: https://kb.iu.edu/d/ahic.
Best.
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ageeReplied on February 24, 2021 at 11:07 AM
Others have access, but no one has made any changes to the form. I've looked at the history and it's showing only myself.
Any other ideas?
Thanks,
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Kenneth JotForm SupportReplied on February 24, 2021 at 1:03 PM
Hi there,
Unfortunately, that would be the most likely scenario, please note as well that even though you created the same field, it will still have a UNIQUE ID and NAME and will have it's own column in your Tables page.
Best.