Why are some PDF forms blank when received?

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    Asked on February 22, 2021 at 11:44 AM

    The attached PDF that returns with the response email is sometimes blank but the PDF in the inbox of Jotforms is complete.

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    Answered on February 22, 2021 at 03:37 PM


    We apologies for the inconvenience.
    Our developers have been informed previously about the issue regarding blank PDFs, and they are currently doing their best to resolve the issue as soon as possible.

    As soon as we have any updates, we will inform you on this ticket.
    Thank you for your patience.