Submissions Down-Decrypting Issue

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    lasco_phep
    Asked on February 22, 2021 at 11:45 AM

    Currently the submissions are down. This is a form that we are using constantly with COVID. We need it active. What is wrong with it? Constant decrypting issue.

    Screenshot
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    Kiran
    Answered on February 22, 2021 at 02:12 PM

    We are extremely sorry for the inconvenience this may have caused. We have received an update the issues should be fixed by now and the forms should be working fine. Our backend team has been taking all necessary precautions to prevent Jotform from downtimes.

    If you still notice any issues, please do let us know here. We will be happy to take a look again. Sorry for the trouble caused.

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    lasco_phep
    Answered on February 24, 2021 at 10:54 AM

    This is still happening. We are constantly having issues getting into the backend of this form. Please help.

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    Eduardo_H
    Answered on February 24, 2021 at 04:03 PM

    Hello,

    Our maintenance team just reported that the error was still persisting but got a new fix and should be resolved by now.

    We apologize for the inconvenience.

    Could you please let us know if you still encounter the issue?

    Do not hesitate to reply if any assistance is needed.