Over quota message with no submissions

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    jhedlund
    Asked on February 22, 2021 at 12:26 PM

    We have a over quota message on our forum, but we've deleted all submissions and there is nothing stored on the form at this time. It's been over 24 hours. Is there a way to reset this so the form can be usable again?

    https://form.jotform.com/81736714584162

    Thank you,

    Kelli Panique

    Assistant to Julie Hedlund

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    BDAVID
    Answered on February 22, 2021 at 04:45 PM

    Good day, the storage limit has not cleared, because the submissions are still in trash: https://www.jotform.com/help/377-how-to-delete-form-submission-data

    1614030214_603425860b639_trashentries.pn

    Please delete the trashed entries, then try clearing your forms cache: https://www.jotform.com/help/229-how-to-clear-your-form-cache

    Let us know if you need more help.

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    jhedlund
    Answered on February 22, 2021 at 06:02 PM

    Thanks for getting back to me. I followed the tutorial and deleted the trashed entries. (It only showed 20 when I chose the Select All option.) I also went to settings and cleared the form cache. I also cleared my browser cache, but I'm getting the same message that the form has exceeded its quota. (My customers are also getting this message.) Link to form:

    https://form.jotform.com/81736714584162

    1614034890_603437ca96e7f_Jotform Trash E

    Any other ideas? Or does it just take time for the cache to clear? Thanks!

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    BDAVID
    Answered on February 22, 2021 at 06:12 PM

    Hi, we had to manually sync the upload space, it has now cleared. Let us know if you need more help.

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    jhedlund
    Answered on February 22, 2021 at 07:04 PM

    It's working now! Thank you so much for the help today!