Square Integration: payment error "The location L22HXWX1RDJGB is not active"

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    Kenny Stanford II 
    Asked on February 22, 2021 at 12:32 PM

    I am having issues processing payments.

    Screenshot
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    BDAVID
    Answered on February 22, 2021 at 05:00 PM

    Good day, thank you for contacting us. Is this the form in question? https://form.jotform.com/210114040671135

    It appears to be correctly integrated to Square. Could you please check with Square support if your account is available to take payments?

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    Kenny_Stanford
    Answered on February 22, 2021 at 05:22 PM
    That's the one. My other forms work fine with square.
    ...
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    BDAVID
    Answered on February 22, 2021 at 06:48 PM

    I cloned your form, and tested in with my Square sandbox account, and it submitted without issues. I have escalated this issue to our back-end team to investigate further.

    If there is any update, you will be notified here.