Form not working at times

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    Ryan_Albaugh
    Asked on February 22, 2021 at 12:38 PM

    Hello,

    I have been having issues with our hippa compliant forms working at times. For a period of a few minutes people are unable to submit, they can access the form but it errors out when they try to submit. This has happened randomly several times over the past few months on different forms. I was hoping you might have a fix.

    Let me know what other information you need.

    Thanks,

    Ryan

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    Kiran
    Answered on February 22, 2021 at 02:15 PM

    We are extremely sorry for the inconvenience this may have caused. We have received an update the issues should be fixed by now and the forms should be working fine. Our backend team has been taking all necessary precautions to prevent Jotform from downtimes.

    If you still notice any issues, please do let us know here. We will be happy to take a look again. Sorry for the trouble caused.

  • Profile Image
    Ryan_Albaugh
    Answered on February 22, 2021 at 02:22 PM
    Thank you.
    Not a problem, these things happen and I am glad you folks were able to
    fix it so quickly. I will let you know if the issue occurs again.
    Thank you,
    Ryan
    ...