Payment submissions: How does the limit work?

  • Profile Image
    Seido
    Asked on February 22, 2021 at 12:55 PM

    In pricing it says "10 payment submissions". What does this mean? Can only 10 people per month submit an order?

    Thanks.

  • Profile Image
    Laura_L
    Answered on February 22, 2021 at 05:24 PM

    Hi,

    The payment submissions is a monthly limit that concerns order forms that are processing payments.

    The limit is 10 submissions per month for free accounts, and if you want to receive more payments monthly, you can upgrade your account to any of our paid plans.

    Related guide:
    Understanding-your-account-usage-and-limits

    If you have any further questions, please let us know and we are happy to help!


  • Profile Image
    Seido
    Answered on February 22, 2021 at 06:24 PM

    Thanks. I upgraded to Bronze. Will I be notified if I am getting close to 100 orders for the month so I can upgrade again? Or will the user just get an error that the order cannot be processed?

  • Profile Image
    Laura_L
    Answered on February 22, 2021 at 07:32 PM

    Hi,

    We do not send notification emails when you are getting close to the limit. However, you can easily monitor the limits from your account - just hover your mouse over or click your user icon in the upper right corner, and you will be able to see how much of the limits you have used currently.


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