What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Moving forms to a different jotform account - restrictions?

    Asked by Sarah Seaman on June 07, 2011 at 05:13 AM

    My employer has various businesses and had wanted to keep his forms separate but now wishes to move them all to one JotForm account. 

    Cloning only works within the same account and I have tried importing the forms using the jotform webaddress but this seems to be blocked and doesn't reproduce anything like the original form.  I'm therefore having to recreate each form, one at a time.

    This answer implies that it's possible http://www.jotform.com/answers/17305-how-to-copy-form-from-one-jotform-account-to-another but perhaps only if the account you're moving it to has already been upgraded?

    Perhaps a feature to avoid people taking advantage of multiple free accounts?   Don't want to upgrade the wrong account until sure this will work.

    Many thanks.

    Sarah Seaman.

    (Very user-friendly, intuitive system, by the way.)

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    JotForm Support

    Answered by NeilVicente on June 07, 2011 at 02:36 PM

    Hi Sarah,

    To my knowledge, there is no restriction of any sort when moving (more like copying) forms between accounts. Are you sure that you have entered the correct url for your form when trying to import it onto a new account?

    Can you give me the link to the form that you're having problems importing? To get the url for your form, click the Preview button while in Edit mode, and then copy the web address of the form in the preview window.

     

    We look forward to your response. Thank you for your cooperation.


    Neil

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    Answered by Sarah Seaman on June 13, 2011 at 06:00 AM

    Many thanks Neil.  

    I may have overlooked it but the original instructions didn't seem to be specific about which URL to use.  Of course, looking back, it seems obvious.  Anyway, now I'm using the ‘Form URL’ from the ‘Preview’ of the form that I want to move, it's working fine.

    Much less laborious and thanks for your help.

    Regards

    Sarah

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    Answered by ETTINTL on June 13, 2011 at 06:10 AM

    (I should add that you seem to be able to use the URL in the 'Preview' beside the form title in your list of form titles in the 'My Forms' area or the URL from the 'Preview' view you can see when editing a particular form.   Both work, but not the URL you see when you are editing the form.)

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    JotForm Support

    Answered by NeilVicente on June 13, 2011 at 05:20 PM

    Sarah,

    Glad that I was able to help. It is generally advised though to search the forums and user guides first for answers, but of course, not all questions are equal, and others may require a more personal approach to solve or answer. In that case, feel free to post in our forums.

    Us here at Jotform Support are happy to help whenever we can.


    Neil