Moneris payment formis not submitting

We have one staff testing the form below - here is what happens when he is testing the form: https://form.jotform.com/210054491659255

When filling out the application, all of the necessary boxes are checked and all the information is included. At the end when hitting the "Place Order" button, it flashes briefly "Please wait" and then nothing happens and the same button goes back to "Place Order."

Thank you for your help with this issue.

Marie

Hi, I could reproduce the issue. This happens because the Moneris payment field is capturing the total even when it is hidden.

You can fix this by doing the following:

1) Add a new Form Calculation widget(which you should hide):

2) Create a condition to pass the total to the new form calculation widget if the payment method is equal to "Credit Card": https://www.jotform.com/help/286-how-to-pass-field-value-to-another-field

3) Finally, capture the total on your Moneris integration from this new Form Calculation widget: https://www.jotform.com/help/275-how-to-pass-a-calculation-to-a-payment-field

You can test my clone version here: https://form.jotform.com/210527418077960

Use this test cards details if you will test the Moneris integration:

• Card: 4242424242424242
• Security code: 324
• Expiration date: Jan 2023

Let us know if you need more help.