Moneris payment formis not submitting

  • Profile Image
    mariedeluca
    Asked on February 22, 2021 at 02:16 PM

    We have one staff testing the form below - here is what happens when he is testing the form: https://form.jotform.com/210054491659255

    When filling out the application, all of the necessary boxes are checked and all the information is included. At the end when hitting the "Place Order" button, it flashes briefly "Please wait" and then nothing happens and the same button goes back to "Place Order."

    Thank you for your help with this issue.


    Marie




  • Profile Image
    BDAVID
    Answered on February 22, 2021 at 07:20 PM

    Hi, I could reproduce the issue. This happens because the Moneris payment field is capturing the total even when it is hidden.

    You can fix this by doing the following:

    1) Add a new Form Calculation widget(which you should hide):

    1614039075_60344823e716f_formCalculation

    2) Create a condition to pass the total to the new form calculation widget if the payment method is equal to "Credit Card": https://www.jotform.com/help/286-how-to-pass-field-value-to-another-field

    1614039222_603448b6d95cf_condition.png

    3) Finally, capture the total on your Moneris integration from this new Form Calculation widget: https://www.jotform.com/help/275-how-to-pass-a-calculation-to-a-payment-field

    1614039423_6034497fe6319_totalfrommoneri

    You can test my clone version here: https://form.jotform.com/210527418077960

    Use this test cards details if you will test the Moneris integration:

    • Card: 4242424242424242
    • Security code: 324
    • Expiration date: Jan 2023

    Let us know if you need more help.