Account suspended

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    Mari Griffin 
    Asked on February 22, 2021 at 03:30 PM

    Hello my form was disabled i dont understand why.

    I did not ask for credit card, social security or fish for irrelevant informations.


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    Lorenz_A
    Answered on February 22, 2021 at 08:45 PM

    Hi there,

    Your account was suspended due to spam.

    Let me forward your account to our reviewed team so they can further evaluate your account/form.

    Once I received feedback from them, I'll let you know here immediately.

    Thank you.

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    Mari Griffin 
    Answered on February 22, 2021 at 09:04 PM

    Did I go against any rules? How and why did this happen?

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    Lorenz_A
    Answered on February 22, 2021 at 09:20 PM

    Hi there,

    Apologies for the inconvenience this has caused you.

    Your account is clean, and you did not violate our terms of use. We have reactivated your account, it was mistakenly suspended by our system.

    Let us know if you need any further assistance.


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    Hilltopindoormarket20
    Answered on February 22, 2021 at 11:33 PM

    Hello this just happened again. What can I do to prevent this from happening?

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    Bojan_J
    Answered on February 23, 2021 at 05:11 AM

    We apologize for the inconvenience.

    I have unsuspended your account again. If this happens again, let us know and we will whitelist your form.

    Thank you for your understanding.

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    Mari G 
    Answered on February 23, 2021 at 06:46 PM

    My account is suspended once again. How can we prevent this from happening?

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    Lorenz_A
    Answered on February 23, 2021 at 08:50 PM

    Hi there,

    We apologize for the inconvenience.

    I have reactivated your account and whitelisted your forms.

    Let us know if you need any further assistance.

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    Mari G 
    Answered on February 24, 2021 at 12:30 PM

    my form is suspended once again

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    Bojan_J
    Answered on February 24, 2021 at 01:41 PM

    Apologizes for the inconvenience.

    I have activated your account again. Let us know if the problem happens again, and we will forward it to our Developers.

    Thank you for your understanding.