Unable to sign up, email address already in use

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    Asked on February 22, 2021 at 03:37 PM

    Hi there!

    My client is getting an error message saying her email address is already in use. I assume that means she has signed in before [I don't think she's filled anything out yet, but I'm not sure] How can I help her?

    1614026210_603415e216f8b_Jena Ertel Fitn

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    Answered on February 22, 2021 at 09:22 PM

    Hi jena.ertel, thank you for reaching us.

    You may consider requesting a password reset email instead. To request a password reset email, kindly click on the Forgot Password? link.


    Afterward, kindly enter either the email address or username. Then, click the Send Reset Instructions button.


    Your client should be receiving Reset Password button or the URL provided in the email.


    Then, kindly follow the described steps. You should be able to reset the password.

    Kindly give it a try and let us know how it goes.