Unable to sign up, email address already in use

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    jena.ertel
    Asked on February 22, 2021 at 03:37 PM

    Hi there!


    My client is getting an error message saying her email address is already in use. I assume that means she has signed in before [I don't think she's filled anything out yet, but I'm not sure] How can I help her?


    1614026210_603415e216f8b_Jena Ertel Fitn

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    Jessica_H
    Answered on February 22, 2021 at 09:22 PM

    Hi jena.ertel, thank you for reaching us.

    You may consider requesting a password reset email instead. To request a password reset email, kindly click on the Forgot Password? link.

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    Afterward, kindly enter either the email address or username. Then, click the Send Reset Instructions button.

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    Your client should be receiving Reset Password button or the URL provided in the email.

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    Then, kindly follow the described steps. You should be able to reset the password.

    Kindly give it a try and let us know how it goes.