Forms not Sent to Dropbox

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    Asked on November 14, 2013 at 09:39 PM

    I am having difficulites with the dropbox form. I allow access but then it wont even create the form. I am feeling pretty sketched out that I am allowing full access to all my files on dropbox and the damn thing doesnt even work.

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    Answered on November 14, 2013 at 11:52 PM

    Hi, sorry for that matter. Can you be more specific on the problem you are experiencing now?
    If you are having a problem with the authentication process on the popup window or when setting up a folder. Developers just made a patch about it.

    So I asked you to try it again and  report back to us if you face anymore problems.


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    Answered on November 14, 2013 at 11:56 PM

    I have tested your form by cloning your form and integrating it to my dropbox test account.

    This is how the files of a test submission are deposited on my dropbox account:

    This is how the PDF submission is being saved on my dropbox account:

    Kindly try removing the integration you currently have and re-integrate the form to your Dropbox account. And test again perfmorming a test submission on your form.

    In regards to the second question/comment

     I am feeling pretty sketched out that I am allowing full access to all my files on dropbox and the damn thing doesnt even work.

    JotForm utilizes the access provided to your Dropbox account to create the neccessary File & Folder structure and to deposit the uploaded files in to your Dropbox account. You can remove the integration to your dropbox account at any time.

    If the issue persists after performing the reintegration, do let us know. So that we may assist you further. Thank you.


    Additional Information:

    How to Integrate the Form to JotForm

    On the Form Editor, go to the Setup & Embed category, click on Integrations:

    On the Integrations Wizard, click the Dropbox option located under Most Popular or Document Sharing

    Then Authenticate to allow JotForm and Dropbox to communicate between each other:

    Then we can proceed to configure the way the submissions will be structured within your Dropbox account:

    Once those steps are completed you should have dropbox integrated to your form.


    NOTE: In case you need to remove the integration completely or to recreate the integration. Click on Integrations under the Form Editor and then click on the Dropbox Forms option, this time it will give you the window below, and click on Remove Integration