I can't seem to reset the password to my account

I found in my previous emails that: Cabot_Emergency should be the username. I assumed it would be linked to my email or the info account, to which I also have access. Could you help me find a solution to this issue?

Hi Nathan, thank you for reaching us.

There is no account associated with the email you used in this ticket or the username: Cabot_Emergency.

Could you provide us with one of your form URLs or other possible emails?

We await your response.