Unable to view Jotform on IE11 Browser

  • Profile Image
    jeff shapiro (JotForm account sfpe-asa)
    Asked on November 14, 2013 at 11:22 PM

    I'm having problems with the Web site all of a sudden as of yesterday (although I haven't logged on for a couple days before that).  After I upgraded to IE11, the site doesn't display properly or allow me to login.  I'm also unable to login or properly see the site with Firefox (which I didn't upgrade recently).

    When I applied "compatibility view" as an option in IE11, the site displays better and has more functionality, but I'm not seeing any option to login to my account.

  • Profile Image
    EltonCris
    Answered on November 15, 2013 at 05:27 AM

    Hi Jeff,

    Thank you for contacting us.

    So far, we do not have similar reports about this issue and I haven't encountered such problem on my Firefox browser as I have been using this for my work.

    I also tested it on the mentioned browser on Windows 8 environment and it seems to work just fine. 

    May I request you to please reset your IE browser settings or clear your browsers cache and cookies and recheck again the page. This might fixed it.

    If you have further questions about this, let us know here. Thanks!

  • Profile Image
    ellendenise
    Answered on February 11, 2015 at 02:53 PM

    Similar issue:  We have a form embedded on our site and a user with IE 11 who did NOT have his browser in Compatibility Mode for the site could not get the form to function.  Is there a way to adjust the form to display and work regardless of the browser's compatibility mode?