What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to view Jotform on IE11 Browser

    Asked by jeff shapiro (JotForm account sfpe-asa) on November 14, 2013 at 11:22 PM

    I'm having problems with the Web site all of a sudden as of yesterday (although I haven't logged on for a couple days before that).  After I upgraded to IE11, the site doesn't display properly or allow me to login.  I'm also unable to login or properly see the site with Firefox (which I didn't upgrade recently).

    When I applied "compatibility view" as an option in IE11, the site displays better and has more functionality, but I'm not seeing any option to login to my account.

    login issue account access
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    JotForm Support

    Answered by EltonCris on November 15, 2013 at 05:27 AM

    Hi Jeff,

    Thank you for contacting us.

    So far, we do not have similar reports about this issue and I haven't encountered such problem on my Firefox browser as I have been using this for my work.

    I also tested it on the mentioned browser on Windows 8 environment and it seems to work just fine. 

    May I request you to please reset your IE browser settings or clear your browsers cache and cookies and recheck again the page. This might fixed it.

    If you have further questions about this, let us know here. Thanks!

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    Answered by ellendenise on February 11, 2015 at 02:53 PM

    Similar issue:  We have a form embedded on our site and a user with IE 11 who did NOT have his browser in Compatibility Mode for the site could not get the form to function.  Is there a way to adjust the form to display and work regardless of the browser's compatibility mode?