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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not recieving my submissions directly into my email account

    Asked by smallwhitebird on June 07, 2011 at 06:52 AM

    I have tried all the suggestions in your FAQ's but with no success… I have even tried sending a 'test email' from the 'email alert' setup but I did not receive them either… any suggestions?

    Are they instantaneous or how long can I expect to wait before receiving the submission

    Please advise.


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    Answered by allanftd on June 07, 2011 at 07:52 AM

    Hi smallwhitebird,

    Thank you for bringing this to our attention. I have tested your notification using a Yahoo Mail account and I wasn't able to replicate the issue you reported. Could you please try a different email address as the destination email of your notifications? Perhaps a Gmail, Hotmail, or Yahoo Mail account.

    If it works using this email, the issue is most likely with your email service provider. You must contact your ISP or system administrator (person or group administering your email system) regarding this issue so that they can investige on their end. They may need to add jotform.com domain to their white list.

    You may also find this link helpful: http://www.jotform.com/faq/#7. Make sure that the email notification is not being redirected to your junk or spam mail folder.

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using JotForm!


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    Answered by smallwhitebird on June 07, 2011 at 09:37 AM
    Thankyou but I think the emails were just delayed as they all came
    through eventually but they did take a while.

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    Answered by allanftd on June 07, 2011 at 11:57 AM

    That's good to know, smallwhitebird. We appreciate your update. Please let us know if you need further assistance.

    Thank you for using JotForm and for the opportunity to help you out today!