Missing data on some fields which might be caused by incorrect condition

  • Profile Image
    hairrestorationmedia
    Asked on February 22, 2021 at 06:15 PM

    Hello, I recorded a Loom video to show the question I have:


    https://www.loom.com/share/16db657c1ee04454b8440e308b26afb1


    Thank you

  • Profile Image
    Vanessa_T
    Answered on February 23, 2021 at 12:23 AM

    Please note that if you choose the Skip To condition, it simply redirects your users to that question but it does not totally remove all the other fields that you have skipped.

    Meanwhile, if you hide a field, that will automatically be unrequired.

    As such, I suggest you delete all your conditions related to the insurance field.

    Then create a condition that will hide the fields if the insurance selected is not among the supported insurance and simply show the unsupported message.

    Hide-or-show-multiple-fields-at-once

    How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    With this, you only need to create one condition.

  • Profile Image
    hairrestorationmedia
    Answered on February 23, 2021 at 10:55 AM
    OK, I will try that, thank you!
    ...