im getting a error message on my forms

  • hitztoryrealty
    Asked on February 22, 2021 at 8:18 PM

    greetings on my rental application form my people are getting the error message Please contact the support to use the API-contact form owner. I don't understand why this is coming up. please help thanks

  • Rehan Support Team Lead
    Replied on February 23, 2021 at 2:12 AM

    Greetings,

    Kindly tell us where exactly this error message is displaying. Do we have to submit the form? I've checked the form and it is working properly.

    1614064342 6034aad69b771  Screenshot 10

    Looking forward to hearing from you.

    Thanks

  • hitztoryrealty
    Replied on February 23, 2021 at 8:22 AM
    This is where we get a freeze on the form.. i even tried to go and set a condition to skip the field and it didn’t
    https://linktr.ee/hitztoryrealty
    ...
  • Bojan Support Team Lead
    Replied on February 23, 2021 at 9:29 AM

    Greetings.

    I have tried to submit your form, however, the problem seems to be in the XVerify Email widget. Since you have also added JotForm's email with the verification option, you can remove the XVerify Email widget (note that, if you have data collected, information related to this field will be removed if you delete the field; instead, you can simply hide it).

    If you wish to use XVerify Email, please make sure that the information you have provided in the widget settings is correct.

    Let us know if you have any additional questions.

  • hitztoryrealty
    Replied on February 23, 2021 at 9:44 AM
    Yes I already figured that out on my own thank you....
    can you answer now why my constant contact integration still isn’t working properly

    https://linktr.ee/hitztoryrealty
    ...
  • Bojan Support Team Lead
    Replied on February 23, 2021 at 11:11 AM

    Greetings.

    Your latest question has been moved to a new ticket. You will get a reply soon on the following link:
    https://www.jotform.com/answers/2918425

    If you have any questions, please post them on the associated tickets.

    Thank you for your cooperation.