Unable to upgrade account

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    mikefreelander
    Asked on February 22, 2021 at 08:22 PM

    Attempting to upgrade to bronze pacakge, but keeps stating credit card is declined (the details are correct and the card has ample balance)

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    Vanessa_T
    Answered on February 23, 2021 at 02:10 AM

    As per checking, you have already subscribed to a Bronze Yearly plan.

    Can you please confirm if you still require assistance?

    If you are not seeing the upgrade on your account, kindly logout of your account first then login again.