Unable to export data

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    childvoice
    Asked on February 23, 2021 at 12:26 AM

    I have 8 form submissions but it's saying that I have none when I go to export the data. I'd like to download all of my form submissions as pdfs. Is that possible?

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    Bojan_J
    Answered on February 23, 2021 at 05:35 AM

    Greetings.

    Can you please try to download the submissions directly from the form's table:

    screenshot_3862.png

    For detailed instructions, please use the following link:
    https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    Let us know if this resolved your problem.

  • Profile Image
    childvoice
    Answered on February 24, 2021 at 03:22 PM
    Hi Bojan, that is what I did. It is still only downloading the invoices.
    I cannot see the actual application submissions on the pdf.
    ...
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    gerardw
    Answered on February 24, 2021 at 09:34 PM

    I believe you are referring to this form https://www.jotform.com/form/201895981337164.

    You are only seeing the invoice since on your PDF Editor page, only the invoice PDF is present.

    Please create a new PDF document as shown below on your PDF Editor page and then download:

    1614220457_60370ca911e8b_2502_3.png

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    childvoice
    Answered on February 25, 2021 at 06:22 PM
    No, I'm having the problem of turning the submissions I've received into
    pdfs. The only page/pdf that comes through is the invoice or receipt of
    payment on the pdfs, none of the applications or information. My
    understanding was that I could create a form and export the submission into
    a pdf. In fact, when I was first learning jotform and doing a trial run, I
    had done this before. Not sure where the glitch is happening.
    Thanks for your help,
    Haley
    ...
  • Profile Image
    gerardw
    Answered on February 25, 2021 at 08:54 PM

    I have now created a new PDF document on your PDF Editor page:

    1614304442_603854ba20468_screencas260220

    Please check now and let us know.