The Amazon SMTP is not working

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    fooorex
    Asked on February 23, 2021 at 05:16 AM

    Hello!

    I setup an amazon AWS account, setup my domains and emails, everything seems to work fine, test mail works from amazon and from my desktop

    I setup the smtp on Jotform and make some tests, for TLS with port 25 and 465 it returns am smtp connection error, with port 587 it seems to work but i don't receive the test mail

    Maybe i have to verify on amazon the Jotform domain too?

    Thanks

  • Profile Image
    roneet
    Answered on February 23, 2021 at 07:21 AM

    Please whitelist Jotform IPs. You can find the list of all the JoForm IP addresses and email domains that you can whitelist on this guide.

    Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know how it goes.

    Thanks.

  • Profile Image
    fooorex
    Answered on February 23, 2021 at 08:32 AM

    Thanks for You answer Roneet,

    I'm searcing here on amazon aws but it seems there is no way to whitelist IP addresses and email domains

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    roneet
    Answered on February 23, 2021 at 10:14 AM

    Can we test submit your form once? I have created a new notification email to see if the new email works.

    Looking forward to your response.

    Thanks.



  • Profile Image
    fooorex
    Answered on February 23, 2021 at 10:16 AM

    Sure Roneet thanks a lot

  • Profile Image
    roneet
    Answered on February 23, 2021 at 11:36 AM

    I just tested your form and received the notification email:

    1614098131_60352ed338cb9_

    Did you receive it?

    Looking forward to your response.

    Thanks.

  • Profile Image
    fooorex
    Answered on February 23, 2021 at 12:16 PM

    Yes thank i received it great!

  • Profile Image
    roneet
    Answered on February 23, 2021 at 01:23 PM

    So I believe you need to re-create the notification and autoresponse emails.

    Please add a new notification and autoresponse email and then select the SMTP sender email from the dropdown to save the changes.

    Let us know how it goes.

    Thanks,

  • Profile Image
    fooorex
    Answered on February 24, 2021 at 03:15 AM

    Thanks a lot Roneet!