My form submission PDF attachments are blank sometimes

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    sjohnson26
    Asked on February 23, 2021 at 08:53 AM

    Sometimes my attachments are blank but the information will be in the body of the email. Can you look into this? Thanks!

    Screenshot
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    Sigit_W
    Answered on February 23, 2021 at 10:26 AM

    Greetings,

    Regarding "Sometimes my attachments are blank but the information will be in the body of the email."

    I guess you are referring to LRTA Remote Learning Glow and Grow Informal Observation https://www.jotform.com/form/202894634564161


    I cloned the form https://form.jotform.com/210533908992967 and I can replicate the issue.

    The information is shown in the body of the email

    1614093684_60351d7477346_

    The Jotform Tables doesn't have the values submitted.

    1614093876_60351e34405a8_

    Thus, the PDF attachment is empty1614093642_60351d4a5ff56_

    Can you kindly check on your end, for those with empty PDF, does Jotform Tables also shows no data?

    Thank you. Regards.



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    sjohnson26
    Answered on February 23, 2021 at 10:48 AM

    The data is there, when I pull up the report and export into Excel the information is there.

    And this doesn't happen each time. Sometimes the attachments have the data and sometimes it does not.

    For example, this is the same form that was submitted yesterday and all of the data was in the attachment and the body of the email.

    I received submissions from the same form from the same exact person yesterday where the information was only in the body of the email and not in the attachment.

    1614095258_6035239a9e019_Example of atta

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    JOSÉE LEBEL 
    Answered on February 23, 2021 at 10:54 AM

    same problem here.
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    Kenneth_C
    Answered on February 23, 2021 at 03:18 PM

    Hello @JOSÉE LEBEL,

    I have moved your concern on this support ticket: https://www.jotform.com/answers/2919337-same-problem-here.

    Please refer to it as you reply.

    Best.

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    sjohnson26
    Answered on March 02, 2021 at 01:22 PM
    Good afternoon,
    I am still receiving some blank attachments and some that are fine. The problem is not consistent. It happened again today.
    At this time, our school building is still closed. I am checking my email regularly and will respond within 24-48 hours.
    Stacey R. Johnson, Principal
    Baltimore County Public Schools
    Loch Raven Technical Academy
    8101 LaSalle Road; Towson, MD 21286
    (443) 809-3518 - Office
    (443) 809-3519 - Fax
    Follow Us On Twitter @LochRavenAcad
    ________________________________
    ...
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    Kenneth_C
    Answered on March 02, 2021 at 05:05 PM

    Hi there,

    I checked the form, https://form.jotform.com/202894634564161 and it seems that both your email notification and autoresponder emails do not have PDF attachments enabled in the settings:

    1614722633_603eb649a5ad7_e1.png

    Can you please select the "New Document 1" and make sure it is ticked?1614722633_603eb6491b0a7_e2.png

    Awaiting your response.

    Best.