Notification emails not received

  • Profile Image
    dstmg1975
    Asked on February 23, 2021 at 09:16 AM

    People are trying to submit my form, so far there's been one successful submission. Put anyone else who submits is not receiving a submission receipt and we are not seeing it on our end. The deadline for submissions is today and this situation needs to be resolved ASAP

  • Profile Image
    Sam_G
    Answered on February 23, 2021 at 11:09 AM

    Hi Dstmg1975,

    I have cloned and tested your form and was able to receive the notification emails.

    1614096366_603527ee2e657_

    As I check the email history log, I see that the emails are being sent without any issue from our end. 

    1614096510_6035287e38869_

    Is the issue happening with any specific form or email address? Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.