Notification emails not received

  • dstmg1975
    Asked on February 23, 2021 at 9:16 AM

    People are trying to submit my form, so far there's been one successful submission. Put anyone else who submits is not receiving a submission receipt and we are not seeing it on our end. The deadline for submissions is today and this situation needs to be resolved ASAP

    Page URL: https://form.jotform.com/210434933069152
  • Sam_G
    Replied on February 23, 2021 at 11:09 AM

    Hi Dstmg1975,

    I have cloned and tested your form and was able to receive the notification emails.

    1614096366 603527ee2e657 Screenshot 10

    As I check the email history log, I see that the emails are being sent without any issue from our end. 

    1614096510 6035287e38869 Screenshot 21

    Is the issue happening with any specific form or email address? Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.