Notification emails not received

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    Asked on February 23, 2021 at 09:16 AM

    People are trying to submit my form, so far there's been one successful submission. Put anyone else who submits is not receiving a submission receipt and we are not seeing it on our end. The deadline for submissions is today and this situation needs to be resolved ASAP

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    Answered on February 23, 2021 at 11:09 AM

    Hi Dstmg1975,

    I have cloned and tested your form and was able to receive the notification emails.


    As I check the email history log, I see that the emails are being sent without any issue from our end. 


    Is the issue happening with any specific form or email address? Please check the following guide that can help you with troubleshooting email delivery issues. 

    Please get back to us if the issue still persists. We will be happy to assist you further.