email confirmations missing

  • Profile Image
    Yad_Leah
    Asked on February 23, 2021 at 10:02 AM

    Hi,

    A few hours ago, I had set up 4 different autoresponse confirmation emails to be sent out when someone fills out my form. I went on just now to continue editing and all of them are gone and I had definitely saved them numerous times.

    If you are able to find them, I am also having an issue with the text of the email appearing differently in the test email I tried. The words were broken up strangely and put onto the following line without me doing that. Please advice how to fix that or what I may have done wrong.

    Thank you

  • Profile Image
    roneet
    Answered on February 23, 2021 at 01:21 PM

    Are you referring to this form?

    https://www.jotform.com/form/210455990009051

    Were you logged in to your account when you have created the autoresponse email? It is possible that your session expired for some reason like internet connectivity.

    Could you please re-create those emails once again and let us know if the issue persists?

    Looking forward to your response.

    Thanks.


  • Profile Image
    Yad_Leah
    Answered on February 23, 2021 at 03:40 PM

    Hi

    Yes that is the form I was working on. I was defintley logged in at the time so I'm not sure what happens. In the meantime, I just redid them but am still having the same issue that the words are going onto different lines and I'm not sure what I'm doing wrong to cause that. I attached a screenshot of what I input on the email on the jotform site and the second screenshot is of the email that was received in inbox1614112759_603567f7d776a_Screen Shot 2021614112800_603568203ae6f_Screen Shot 202

  • Profile Image
    roneet
    Answered on February 23, 2021 at 08:46 PM

    Please allow me some time to take a look at this.

    I'll get back to you.

    Thanks.

  • Profile Image
    roneet
    Answered on February 23, 2021 at 08:55 PM

    Could you please add this text to the source code of the email autoresponse email and then format it once again:

    <p>Please <a target="_blank" href="https://drive.google.com/file/d/1LqlK-QINzuPQ1nRihT0PwRYnGVrFPSKj/view?usp=sharing">click here</a> for your registration confirmation. {typeA}{clickTo}</p>

    <p>The confirmation should be printed out and brought to the drive, as it will need to be presented in order to make your donation.</p>

    <p>For any questions, please email info@yadleah.org.</p>

    <p>Thank you for your support!</p>

    Result:

    1614131616_6035b1a0edc08_

    1614131667_6035b1d380f8a_

    Try this in one of the autoresponses first and if that goes well try in others as well.

    Thanks.