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    API Dropbox Authorization Not Working

    Asked by runt on November 15, 2013 at 01:27 PM

    Hello,

     

    When attempting to use the Dropbox App, the authrization thru the API pop up window appears but when the allow button is clicked and the pop-up window disappears, the subsequent window does not respond accordingly. No matter how many times you authorize it, the window does not respond, and still says login to dropbox, not allowing the two services to link. Please help.

    Page URL:
    http://www.jotform.com/dropbox/

    dropbox app hello
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    JotForm Support

    Answered by kenneth on November 15, 2013 at 01:51 PM

    Hi, thanks for reporting that problem. It can help us to investigate the problem even better if you provide some other infos. Like what browser are you using when you test it. It would be best if you include screenshot about the problem.

    Is this your first time to use the Dropbox integration? or do you have any existing forms that already integrate?

    Thanks,
    Kenneth 

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    Answered by runt on November 15, 2013 at 01:53 PM

    I attempted this integration on both Safari and Chrome. 

     

    This is my first time integrating dropbox into any forms, so it has not worked for me in the past.

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    JotForm Support

    Answered by kenneth on November 15, 2013 at 02:00 PM

    Sorry to say but I'm unable to replicate the said problem I'm using chrome.
    I was able to successfully integrate with Dropbox.

    Can you see any messages when the Popup disappears? For example 'Authorization successful! Click next to continue.'

    or does it stay on 'Authentication in progress...' ?

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    Answered by runt on November 15, 2013 at 02:01 PM

    It does not react at all. I still see the Login to Dropbox Button

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    JotForm Support

    Answered by kenneth on November 15, 2013 at 02:11 PM

    Once the popup opened. You need to 'Allow' the application.
    Can you please take an screenshot and upload it here? Here's how.
    So that I can visualize what you are referring to if thats okay with you?

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    Answered by hofkesms on November 16, 2013 at 12:45 PM

    I am having the same problem as mentioned above.  When I click "Allow" for jotform to access my dropbox the window closes and nothing happens.  No check appears.  I'm having the same problem in Chrome and IE.

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    JotForm Support

    Answered by kenneth on November 16, 2013 at 12:53 PM

    Okay I need you guys to do what will I say. This will help us to investigate the real problem.
    When the popup dissappear press F12 to show the Chrome console. Make sure you're in console tab. Just tell me what you saw there, if you can do that that'll will help if not. Its okay guys :)

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    Answered by Jgarrettca1 on November 23, 2013 at 05:02 PM

    I'm pasting below what is in the Chrome console after the Dropbox pop-up window disappears.

     

    The value "device-width;" for key "width" is invalid, and has been ignored. (index):7
    The value "1.0;" for key "initial-scale" was truncated to its numeric prefix. (index):7
    The value "1.0;" for key "maximum-scale" was truncated to its numeric prefix. (index):7
    The value "0;" for key "user-scalable" was truncated to its numeric prefix. (index):7
    Error parsing a meta element's content: ';' is not a valid key-value pair separator. Please use ',' instead. (index):7
    Uncaught TypeError: Object #<klass> has no method 'setNavBarPressed' minify-js.js?v=1385217186:474
    Failed to load resource: the server responded with a status of 404 (Not Found) http://www.jotform.com/dropbox/images/loading-circle.gif
    Failed to load resource: the server responded with a status of 404 (Not Found) http://www.jotform.com/dropbox/images/loading-circle.gif
    Failed to load resource: the server responded with a status of 404 (Not Found) http://www.jotform.com/dropbox/images/loading-circle.gif
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    Answered by belayman on November 24, 2013 at 09:41 PM

    For me ... the DropBox integration failed using Safari.  Using Chrome, it worked.

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    JotForm Support

    Answered by kenneth on November 24, 2013 at 10:35 PM

    okay I saw that you guys are using the http://www.jotform.com/dropbox page.
    Don't integrate your form using that one yet as its buggy. I suggest to use the Dropbox integration on the Form editor.