Imported PDF > Settings > Original PDF File: custom file name is not applied to attached PDFs

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    bdavis107
    Asked on February 23, 2021 at 10:52 AM

    1614095405_6035242d1664e_

    The file name of the PDF that is attached to our email submissions is not reflective of the way we have it set up. Above is a screenshot of how we want the file to be named but when the PDF comes through our email submission the title of the PDF is just the form title (missing the Date and Last Name).


    Please advise.

    Brianna

    Screenshot
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    BDAVID
    Answered on February 23, 2021 at 03:15 PM

    Thank you for contacting us. Could you confirm if this is the form in question? https://www.jotform.com/210534163090142

    I have escalated this issue to our back-end team. You will be updated here.

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    bdavis107
    Answered on February 23, 2021 at 04:24 PM

    Hello,


    Yes the form in question is https://hipaa.jotform.com/210534163090142.


    Thank you

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    BDAVID
    Answered on February 23, 2021 at 05:30 PM

    Thanks for confirming. You will be notified here when we get any updates.

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    bdavis107
    Answered on February 25, 2021 at 11:21 AM

    Any updates on this?

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    Amin_N
    Answered on February 25, 2021 at 05:53 PM

    Hi again,

    Unfortunately, we still haven't heard back from our developers yet.

    Please note that we cannot give any time frame for tickets sent to our back-end team since tickets are queued accordingly based on different factors.

    Nonetheless, I have made a follow-up to the assigned team. Rest assured that you will be notified here once we get an update.

    Your patience and understanding are most appreciated.