What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    1. Jotform not submitting data to Mailchimp; 2. Form not clearing after "Submit"

    Asked by Gandalf99 on November 15, 2013 at 02:01 PM

    1. I am using a pdf form directly in a kiosk app on my iPad. Just to be sure the problem was not being caused by the kiosk program, I also accessed the form directly in a browser app. When I click 'Submit', the data is getting saved to jotform, but not uploaded to Mailchimp. I have set the API key (or whatever it's called), selected the correct list, matched all the fields (I've attached the match screen) & it does not get saved.

    2. When I click 'submit', the data does not get cleared from the form even if I close (not just change programs but actually force quit) the app.

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    JotForm Support Manager

    Answered by Jeanette on November 15, 2013 at 04:18 PM

    Please make sure that the list you are trying to integrate with, contains the same field validations

    For example if you added a textbox for phone number on any list, it will not work, if have used the textbox control for phone in our form builder. Or you probably added our predesigned email field. So make sure it got the same validation at the said list

    Let us know if the issue persist, in the meantime I'll try to reproduce the issue