Jotform Tables is not working "Jotform is currently unavailable"

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    brennabrown1
    Asked on February 23, 2021 at 11:39 AM

    Why does this keep happening? It is happening more frequently now and it is impacting our daily operations. I just upgraded my account to the highest level to try to get the highest level of service you offer


    This is the error

    • The server is down for maintenance
    • There may be a network problem
    • The site may be experiencing excessive load


  • Profile Image
    Nik_M
    Answered on February 23, 2021 at 04:32 PM

    Apologize for the inconvniance the may have caused.

    I assume that the issue is related to your Paradise Healthcare COVID-19 Testing form. I checked your submission and the table was fully loaded in ~ 1 minute.

    1614115778_603573c2a380c_tableview.PNG

    I suspect that the load time is slower because the form has ~5,400 submissions and 4 tabs.

    Please check again. If the error "Jotform is currently unavailable" is shown again, let us know and we will report the issue to our developers.

  • Profile Image
    brennabrown1
    Answered on February 23, 2021 at 04:44 PM
    I am at Gold level with my subscription. How do you recommend I improve speed
    Also very disappointed in your response. This problem occurred earlier today when you had a system wide failure due to a replication issue with your servers.
    Customer service with your company is very poor. Communication is very poor. Speeds are very slow.
    I would not recommend you to anyone.
    Sent from my iPhone
    ...
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    Mike_G
    Answered on February 23, 2021 at 11:00 PM

    I understand your frustration and we would like to apologize for any inconvenience the issue has been causing you. With regards to the issue that occurred earlier, our developers are already aware of it.

    May we ask that you confirm if you are still experiencing the issue on your end, please? Also, are you having an issue with specific forms or all of the forms in your account?

    I just would like to add that, if you are not doing this yet, you can also create a back-up of your form submissions by downloading them.

    http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    If, in any case, you are still experiencing any issues with your form or you have experienced any issues again with your form, please do not hesitate to let us know and we will be glad to help you.