PDF Attachments: PDF attachments in Autoresponder email not "syncing".

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    Asked on February 23, 2021 at 11:42 AM

    I have created this form: https://www.jotform.com/build/203363915585158/settings/emails and have a PDF set to send using the AutoResponder. It had been working well, was showing all the questions in my form with the answers that were provided by the user and emailed that to the user upon completion.

    I had to make a few changes to my form (punctuation mostly). I have gone into the PDF Editor and made those same changes to the PDF but now find upon completion the PDF emails without all the questions and answers that it had previously shown. The PDF file name has changed too. Previously it was showing the information for the user. I have attached a screenshot of what I am referring to.

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    Answered on February 23, 2021 at 02:23 PM

    This seems to have resolved ----was something done since this support request was opened?

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    Answered on February 23, 2021 at 08:17 PM


    Previously there was a temporary issue with PDF attachments not displaying submissions, which has now been fixed.
    The issue might have also affected your form, which is would explain the change in the document.

    If you would encounter any similar issues in the future, please inform us and we will notify our developers.

    Thank you!