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    How to change notification recipient email address?

    Asked by wonderboy2005 on November 15, 2013 at 02:38 PM

    I created a new form called middlesunmedia form. I sent my self an email using the form and I am still recieveing emails from wonderboy2005@mac.com which is my old email address. I changed my aemail to middlesunmedia@gmail.com


    it doesnt seem to be changing. can u help me change it thanks


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    JotForm Support

    Answered by ardy0689 on November 15, 2013 at 05:01 PM

    Hello Andrew, Thanks for posting your inquiry here on the forum.

    Upon checking your account and investigate the "middlesunmedia" form, your notification recipient email is still pointed at "wonderboy2005@mac.com"

    Also, please take note that if you leave "Sender Name" and "Sender-Email" to blank, this notification will be received and rejected as spam by most email providers.

    You should set the "Sender Name" to any field like Full Name or just select Jotform from the choices.

    You should set the "Sender E-mail" to "noreply@jotform.com".


    Changing your registered email address has no relation to your Notification templates though it will be used as default when you create new forms.

    Please refer to this user guide Setting Up Email Notifications.

    Other related thread that can help you to avoid mistakes on creating notification:
    How to setup email alerts to prevent email bouncing related issues

    Please let us know if you need further assistance. Thank you