upgrade account with nonprofit discount

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    Asked on February 23, 2021 at 12:29 PM

    Hello! I am wanting to upgrade my account to the bronze level and completed the application for a nonprofit discount but have two inquiries:

    1. We do not file a 990 because we are a religious institution; do we still qualify for the discount?
    2. How long does the approval process take? I was unaware that the free version had limits on the number of users and need to upgrade right away to avoid lapse in my forms systems!

    Your prompt attention is greatly appreciated!


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    Answered on February 23, 2021 at 05:21 PM

    Thank you for your interest in using Jotform, let me answer your questions in the same order

    1. Yes you still qualify
    2. The process is usually automatic, that means that you can send whatever proves that you are a nonprofit institution, you can even share a link to any webpage where it clear states your nonprofit status.

    Kind regards, Jeanette.