Many of our submissions are taking payment but then disappearing

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    DEV 
    Asked on February 23, 2021 at 01:31 PM

    We had someone book at 12:56 pm and there form showed momentarily but then disappared, can you look into this for me?

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    Katherine_W
    Answered on February 23, 2021 at 07:31 PM

    Hi there,

    Happy to help!

    As your account is HIPAA-Enabled, I am unable to look into your account from my end.

    We did have a temporary issue that our development team has now informed us was fixed: could you please try again and let us know if the issue persists?

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