smart pdf form wont stop loading

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    Collins_Anna
    Asked on February 23, 2021 at 01:33 PM

    I saw the message that it would take a while. I left it to load for over an hour twice. No results. It feels like a glitch. Is there a way around this?



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    Jovanne_A
    Answered on February 23, 2021 at 07:16 PM

    Hi, thank you for contacting support.

    May we know how many pages are there in your PDF file? Please note that Jotform Smart PDF Forms accepts documents that are up to 25 pages long. If your PDF exceeds that number of pages, you will get an error and won't be able to import the file.

    Could you please share with us the PDF file so we can check it on our end? You can upload it to Google Drive and then share the public link with us.

    We look forward to your response.

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    Collins_Anna
    Answered on February 23, 2021 at 10:36 PM
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    Rosa_C
    Answered on February 24, 2021 at 05:18 AM

    Hi there,

    The link you shared is private. Please make it public so we can further investigate.
    Thank you.