smart pdf form wont stop loading

  • Collins_Anna
    Asked on February 23, 2021 at 1:33 PM

    I saw the message that it would take a while. I left it to load for over an hour twice. No results. It feels like a glitch. Is there a way around this?



    Jotform Thread 2919030 Screenshot
    Page URL: https://www.jotform.com/build/210535285648056/upload#importPDF?tdf=1
  • Jovanne JotForm Support
    Replied on February 23, 2021 at 7:16 PM

    Hi, thank you for contacting support.

    May we know how many pages are there in your PDF file? Please note that JotForm Smart PDF Forms accepts documents that are up to 25 pages long. If your PDF exceeds that number of pages, you will get an error and won't be able to import the file.

    Could you please share with us the PDF file so we can check it on our end? You can upload it to Google Drive and then share the public link with us.

    We look forward to your response.

  • Collins_Anna
    Replied on February 23, 2021 at 10:36 PM

    Sure thing! Here's the link: https://drive.google.com/file/d/1XpiURYxLVJpGkFpmdpQca0bsYPSFJIVS/view?usp=sharing

  • Rosa_C
    Replied on February 24, 2021 at 5:18 AM

    Hi there,

    The link you shared is private. Please make it public so we can further investigate.
    Thank you.