Problem generating PDFs today?

Our PDFs are not generating for submissions today. Is this a problem on our end or yours? I get an error message that says "Failed to load PDF document". See attached screen shot.

Hi there,

Happy to help!

We sincerely apologize for the inconvenience. This is a known issue and is currently being worked on by our developers.

If you switch your browser, and/or clear your browser cookies and cache does the issue persist?

Thank you!