Problem generating PDFs today?

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    jkeirn
    Asked on February 23, 2021 at 01:36 PM

    Our PDFs are not generating for submissions today. Is this a problem on our end or yours? I get an error message that says "Failed to load PDF document". See attached screen shot.

    Screenshot
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    Katherine_W
    Answered on February 23, 2021 at 07:13 PM

    Hi there,

    Happy to help!

    We sincerely apologize for the inconvenience. This is a known issue and is currently being worked on by our developers.

    If you switch your browser, and/or clear your browser cookies and cache does the issue persist?

    Thank you!