Form submissions

  • Profile Image
    Opseth_Mark
    Asked on February 23, 2021 at 01:51 PM

    Hello,

    We have a form for donations. There have been two submissions sent to our treasurer, Vikki. The emails she received doesn't include the donor's phone number, email and address. Is there a setting I missed?

  • Profile Image
    Katherine_W
    Answered on February 23, 2021 at 07:42 PM

    Hi there,

    Happy to help!

    Are you able to see this information in your Jotform Tables view? If so, could you please share the submission IDs of the two submissions in question here?

    I see Vikki's email set up properly and the corresponding fields in your Notification Email in your form 210497545776165, but if we can get the submission IDs, we can narrow this down and properly investigate.

    Here's where-to-find-the-submission-id

    We look forward to your response.

  • Profile Image
    Opseth_Mark
    Answered on February 23, 2021 at 07:55 PM
    Here are the two IDs
    4898214511658342108
    4898576402021756249
    ...
  • Profile Image
    Rosa_C
    Answered on February 24, 2021 at 03:26 AM

    Hi there,

    I have checked your email history and the notification email was sent with the email, phone number and address.

    1614155077_60360d458edf5_Guide: How-to-View-All-Your-Form-Email-History

    Could you please delete the existing notification email and add it once again?

    1614155164_60360d9c23353_

    If the issue persists, could you please send us the screenshot of the email with the missing data?
    Kindly follow this guide to send us a screenshot:how-to-post-screenshots-to-our-support-forum
    Please give it a try and let us know how it goes.

    Thank you.